Coordinate seamless starts for every customer and supplier. As a Customer and Supplier Onboarding Agent, you’ll coordinate and manage the end-to-end onboarding process, ensuring every new partnership is set up smoothly, accurately, and ready for success.

Work Setup: Hybrid in Makati during Probation (2x a week onsite)

Role Overview

The Customer and Supplier Onboarding Agent is responsible for coordinating the smooth and accurate onboarding of new customers and suppliers into the business.

Working within a fast-paced wholesale fresh produce environment, this role ensures that all required information, documentation, system records, and internal approvals are completed before new customers or suppliers begin trading.

The role works closely with customers, suppliers, sales, procurement, finance, and operations teams to ensure onboarding requirements are completed efficiently, accurately, and in line with company procedures.

Key Responsibilities

Customer Onboarding

• Coordinate the end-to-end onboarding of new wholesale customers.

• Collect and review required customer information, account applications, trading details, and supporting documentation.

• Set up and maintain customer records within relevant business systems.

• Coordinate credit applications and account setup requirements with the Finance team.

• Verify contact, billing, delivery, and trading information prior to account activation.

• Follow up with customers regarding incomplete or outstanding onboarding requirements.

• Ensure customer records are accurate and ready before trading commences.

Supplier Onboarding

• Coordinate the onboarding and registration of new growers, producers, suppliers, and other vendors.

• Collect required supplier information, banking details, business documentation, certifications, and trading information.

• Set up and maintain supplier records within relevant systems.

• Liaise with Procurement, Finance, Quality, and Operations teams to complete required onboarding checks and approvals.

• Follow up on missing documentation and ensure supplier records remain complete and accurate.

• Assist with maintaining supplier compliance information and documentation as required.

Administration and Data Management

• Accurately enter and maintain customer and supplier information across company systems.

• Maintain organised electronic records of onboarding documentation and approvals.

• Perform regular checks to identify missing, incomplete, duplicate, or outdated information.

• Update existing customer and supplier records when business, contact, banking, delivery, or trading information changes.

• Prepare onboarding status reports and trackers as required.

• Ensure confidential customer, supplier, financial, and commercial information is handled appropriately.

Customer and Supplier Support

• Serve as a key point of contact for customers and suppliers throughout the onboarding process.

• Respond professionally to onboarding-related enquiries via email, phone, and other communication channels.

• Clearly explain documentation and information requirements.

• Follow up proactively to keep onboarding activities progressing.

• Coordinate with internal stakeholders to resolve account setup issues or discrepancies.

• Escalate complex or unresolved matters to the appropriate team.

Process and Compliance Support

• Follow established onboarding procedures, approval workflows, and internal controls.

• Ensure required documentation is obtained before customer or supplier accounts are activated.

• Support compliance with relevant company policies and Australian business requirements.

• Identify recurring onboarding issues and recommend opportunities to improve processes.

• Assist with maintaining onboarding procedures, templates, checklists, and documentation.

Skills & Experience

Experience

• Previous experience in customer onboarding, supplier/vendor onboarding, customer service, sales administration, procurement administration, accounts administration, or a similar operational support role.

• Experience working in wholesale, FMCG, food distribution, agriculture, fresh produce, logistics, or supply chain environments is advantageous.

• Experience supporting Australian customers or businesses is advantageous.

• Strong administrative and data-entry skills with a high level of accuracy.

• Comfortable working with CRM, ERP, accounting, or other business management systems.

• Proficiency in Microsoft Office, particularly Outlook, Excel, and Word.

• Experience handling customer or supplier documentation and account setup processes is highly regarded.

What’s in It for You

• Flexibility that Fits: Hybrid options across Makati and Pampanga, on day shifts aligned with our Australian clients.

• Workspaces that Work: Modern offices built for focus, collaboration, and real productivity.

• Coffee and Good Company: Barista coffee on demand and a café bar to unwind after work.

• Meals on Us: Complimentary meals once a week on your on-site day.

• Covered from Day One: Health coverage with free dependent coverage, so you're looked after from the start.

• Compensation You Can See: Transparent salary packages with direct client involvement.

• Room to Grow: Ongoing training and real opportunities to step into bigger roles.

• An Award-Winning Home: Join a team ranked 8th Best Workplace in the Philippines and recognised among Fortune Best Workplaces in Southeast Asia.

• People Who Have Your Back: Work alongside reliable, easy-going people who care about doing great work.

• A Global Stage: Work directly with international clients and see how teams scale worldwide.

About Us
At hammerjack, we connect skilled professionals in the Philippines with growing businesses across Australia and beyond—building teams that work as true extensions of our clients. We're proud to be named among the Fortune 100 Best Workplaces in Southeast Asia and ranked the 8th Best Workplace in the Philippines.

Our Impact
Our people aren't outsourced—they're embedded. With aligned tools, shared goals, and real accountability, they deliver at the same standard and pace as onshore teams while building long-term careers they're proud of, across accounting, tech, admin, and marketing.