Keep wholesale operations moving with accuracy and care. We’re looking for a detail-oriented Wholesale Operations Assistant who can keep orders, customer communication, documentation, and account administration running smoothly. If you enjoy staying organised, supporting customers, and making sure every step is completed accurately, this role is a great fit.

Work Setup: Fully Remote / Work From Home (Night Shift)

Role Overview

The Wholesale Operations Assistant will support the OTC Channel Manager by managing wholesale orders, customer updates, documentation, and account records with accuracy and efficiency. You’ll play an important role in delivering a seamless wholesale customer experience and keeping day-to-day operations on track.

Key Responsibilities

• Order Management: Process purchase orders, enter details into internal systems, coordinate with warehouse and logistics teams, monitor shipment progress, resolve discrepancies, and keep customers updated on shipping status.

• Customer Support: Manage the wholesale support inbox, respond to customer inquiries, provide shipping updates, assist with returns and replacements, and escalate complex issues to the Channel Manager when needed.

• Account Administration: Create new wholesale accounts, maintain customer records, update pricing and account information, organise account documentation, and keep distributor files current.

• Documentation: Prepare and manage invoices, packing lists, shipping documents, customer records, pricing sheets, wholesale agreements, and internal reports.

• CRM & Systems Management: Maintain CRM accuracy, update customer notes, track account activity, ensure documentation is current, and organise shared files and folders.

• Operational Support: Track open orders, monitor fulfilment timelines, assist with inventory coordination, prepare weekly reports, support trade shows and wholesale events, and help with special projects.

Skills & Experience

• 2+ years’ experience in administrative, customer service, wholesale support, or similar operational roles.

• Excellent written English and clear, professional customer communication skills.

• Strong organisational skills with the ability to manage multiple priorities.

• High attention to detail, especially when handling orders, customer records, pricing, and documentation.

• Advanced proficiency in Google Workspace and Microsoft Office.

• Comfortable learning and working with Shopify, ERP systems, CRM software, and shared file management tools.

What’s in It for You

• Flexibility that Fits: Hybrid options across Makati and Pampanga, on day shifts aligned with our Australian clients.

• Workspaces that Work: Modern offices built for focus, collaboration, and real productivity.

• Coffee and Good Company: Barista coffee on demand and a café bar to unwind after work.

• Meals on Us: Complimentary meals once a week on your on-site day.

• Covered from Day One: Health coverage with free dependent coverage, so you're looked after from the start.

• Compensation You Can See: Transparent salary packages with direct client involvement.

• Room to Grow: Ongoing training and real opportunities to step into bigger roles.

• An Award-Winning Home: Join a team ranked 8th Best Workplace in the Philippines and recognised among Fortune Best Workplaces in Southeast Asia.

• People Who Have Your Back: Work alongside reliable, easy-going people who care about doing great work.

• A Global Stage: Work directly with international clients and see how teams scale worldwide.

About Us

At hammerjack, we connect skilled professionals in the Philippines with growing businesses across Australia and beyond—building teams that work as true extensions of our clients. We're proud to be named among the Fortune 100 Best Workplaces in Southeast Asia and ranked the 8th Best Workplace in the Philippines.

Our Impact

Our people aren't outsourced—they're embedded. With aligned tools, shared goals, and real accountability, they deliver at the same standard and pace as onshore teams while building long-term careers they're proud of, across accounting, tech, admin, and marketing.