Keep orders moving with accuracy and care. We’re looking for a detail-oriented Order Management Officer who can support the smooth execution of order processing for a food services client operating across Australia. If you’re organised, customer-focused, and confident managing data with precision, this role is built for you.

Work Setup: Hybrid in Makati during training period

Role Overview

As an Order Management Officer, you’ll help manage the end-to-end order process for a client delivering food service solutions to airline caterers, restaurants, hotels and pubs, aged care providers, schools, and mining sites across Australia. You’ll work closely with the client’s in-house team to ensure orders are entered accurately, processed on time, and supported with clear communication and strong customer care.

Key Responsibilities

• Manage all aspects of customer orders from entry through to completion.

• Process data and purchase orders accurately, reducing downtime and preventing unnecessary follow-ups from clients.

• Ensure orders are executed on time and without issues that affect internal or external clients.

• Be ready to answer questions related to order data, reports, and updates.

• Liaise with internal product resources and follow up as needed to keep orders moving smoothly.

Account Management

• Maintain courteous, polite, and professional communication across every client and stakeholder interaction.

• Identify emerging issues, concerns, or opportunities that may affect the client experience or process efficiency.

• Deliver accurate, efficient work by following best practices and using available tools effectively.

• Attend, participate in, and cooperate during knowledge transfer sessions, meetings, and workshops.

• Share best practices and play an active role in improving the program’s overall success.

• Help create Work Level Instructions for tasks being handled.

• Uphold hammerjack and the client’s brands in a professional manner.

Ad Hoc Tasks

• Complete additional tasks as needed to help ensure excellent service, as determined by management.

Skills & Experience

Product Knowledge

• Bachelor’s/College Degree in Accountancy, Business Administration, Management, or Information Technology is a plus, but not required.

• Strong analytical and computer skills, especially in Excel.

• Hospitality background is a plus.

• Strong oral and written communication skills, including English.

• Familiarity with inventory processes and policies is an advantage.

• Detail-oriented, with the ability to deliver accurate, high-quality work.

Customer Focus

• Actively seeks to understand and deliver client needs, expectations, and satisfaction levels.

• Able to maintain strong relationships with clients and other stakeholders.

• Proactively seeks practical solutions for clients.

• Experience handling both B2B and B2C channels is a plus.

• Willing to work weekend shifts if needed.

• Willing to work mid-shift as needed.

What’s in It for You

• Flexibility that Fits: Hybrid options across Makati and Pampanga, on day shifts aligned with our Australian clients.

• Workspaces that Work: Modern offices built for focus, collaboration, and real productivity.

• Coffee and Good Company: Barista coffee on demand and a café bar to unwind after work.

• Meals on Us: Complimentary meals once a week on your on-site day.

• Covered from Day One: Health coverage with free dependent coverage, so you're looked after from the start.

• Compensation You Can See: Transparent salary packages with direct client involvement.

• Room to Grow: Ongoing training and real opportunities to step into bigger roles.

• An Award-Winning Home: Join a team ranked 8th Best Workplace in the Philippines and recognised among Fortune Best Workplaces in Southeast Asia.

• People Who Have Your Back: Work alongside reliable, easy-going people who care about doing great work.

• A Global Stage: Work directly with international clients and see how teams scale worldwide.

About Us

At hammerjack, we connect skilled professionals in the Philippines with growing businesses across Australia and beyond—building teams that work as true extensions of our clients. We're proud to be named among the Fortune 100 Best Workplaces in Southeast Asia and ranked the 8th Best Workplace in the Philippines.

Our Impact

Our people aren't outsourced—they're embedded. With aligned tools, shared goals, and real accountability, they deliver at the same standard and pace as onshore teams while building long-term careers they're proud of, across accounting, tech, admin, and marketing.