Role: People and Culture Officer
Work Set-Up: Hybrid - 3x a week in Makati Office

About Us
hammerjack connects skilled professionals in the Philippines with growing businesses across Australia and beyond. The focus is simple: build teams that work as true extensions of their clients through the right people, clear systems, and consistent delivery.

Recognition over the past few years reflects that approach. hammerjack has been named among the Fortune 100 Best Workplaces in Southeast Asia and ranked 8th Best Workplace in the Philippines, reinforcing the kind of environment being built for both clients and employees.

Our Impact
Teams are embedded, not outsourced in the traditional sense. That means aligned tools, shared expectations, and real accountability. The result is work that moves at the same pace and standard as onshore teams.

Across accounting, tech, admin, and marketing roles, professionals are contributing directly to business outcomes while building long-term careers.

Role Purpose:
To strengthen employee experience and client alignment by embedding People & Culture within the Client Success function. The role supports end-to-end employee lifecycle needs of assigned accounts while ensuring consistent, fair, and policy-aligned people practices.

Key Responsibilities:

• Collaborate closely with the Client Success Lead to align messaging for employees and clients, while consulting with the HR Delivery Manager (Business Services) to ensure compliance with Philippine labor law requirements.

• Support employee relations, performance conversations, and culture initiatives for assigned teams.

• Implement and reinforce people-related policies, attendance standards, and conduct expectations.

• Provide coaching, counselling, and engagement interventions to employees.

• Coordinate with Recruitment and Client Success on onboarding, movement, and workforce planning needs.

• Support company-wide engagement and culture programs.

• Ensure all decisions and actions remain compliant, consistent, and values-driven

Required Competencies

Role-Specific

• Strong understanding of employment processes, documentation, and HR workflows

• Working knowledge of Philippine labor laws and how they apply to client-assigned staff

• Experienced in managing basic HR issues and supporting complex IR cases and collaborating closely with the HR Business Services & Head of Delivery Operations on advanced HR/IR matters.

Cognitive and Executional

• Organized and thorough, able to manage multiple accounts without missing details

• Able to act quickly when needed, but grounded enough to follow process

• Balances administrative load with situational awareness

Leadership (influence level)

• Professional and steady communicator across staff and internal peers

• Builds trust by being reliable, fair, and discreet

• Comfortable representing HR with confidence and care, even in tough conversations

Experience and Background

Must-Have:

• 2–4 years in HR roles with exposure to onboarding, IR, and HR documentation

• Experience supporting or coordinating HR activities in BPO, RPO, or fast-paced service environments

• Strong documentation and admin skills

Nice-to-Have:

• Familiarity with client-facing HR support or shared services

• Exposure to HRIS platforms or digital documentation systems

• Background assisting in labor cases, hearings, or performance coaching cycles

What’s in It for You

Flexibility: Work hybrid with options across Makati and Pampanga, aligned to day shift roles with Australian clients.
Workspaces that Work: Modern offices designed for focus, collaboration, and real productivity.
Coffee and After-Hours Drinks: Barista coffee on demand and a café bar to unwind after work.
Meals Covered: Complimentary meals once a week on your onsite day.
Health Coverage from Day One: Includes dependent options, so you’re covered from the start.
Competitive Compensation: Transparent salary packages with direct client involvement.
Career Growth: Ongoing training and real opportunities to step into bigger roles.
Recognised Workplace: Part of a team ranked 8th Best Workplace in the Philippines and recognised among Fortune Best Workplaces in Southeast Asia.
Supportive Team Environment: Work with people who are easy to work with, reliable, and invested in doing good work.
Global Exposure: Work directly with international clients and be part of how teams scale globally.